Orders
An order that has a status of 'Assembling' in Omnivore means that the order has been created in Catch and Omnivore can see it but its not completely...
Wed, 1 Aug, 2018 at 2:29 PM
It is the policy of the Catch Marketplace to NOT to provide sellers with the email address of any buyer when an order/sale is made. If your eC...
Thu, 2 Feb, 2023 at 12:31 PM
If a customer requires a refund, you will need to manage this via Catch. Note: You CANNOT refund an order via Shopify, Bigcommerce or our system. It MUS...
Mon, 5 Feb, 2024 at 12:01 PM
TABLE OF CONTENTS Overview Next Steps More Information Overview Please read this FAQ fully. A scenario exists in which orders we import fr...
Tue, 18 Apr, 2023 at 9:46 AM
TABLE OF CONTENTS Overview An Example Handling The Order Overview The Catch system automatically marks an order as received after 7 business da...
Mon, 6 Feb, 2023 at 11:36 AM
The Catch Marketplace has a list of accepted Shipping Carriers. This is accessible in the Catch Portal. This list includes: The Carrier Name eg St...
Mon, 8 Jan, 2024 at 5:46 PM
TABLE OF CONTENTS Overview Obtain a Tracking Exception from Catch Overview In July of 2023, Catch contacted their sellers notifying them ...
Fri, 17 Nov, 2023 at 4:54 PM