Omnivore Support
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Knowledge base
Omnivore Updates
News
9
eBay Autumn 2018 Seller Release
eBay Guaranteed Delivery
eBay Spring 2017 Seller Release
eBay 2017 Policy Updates
eBay 2017 Policy Update - removal of contact info and off eBay links
See all 9 articles
Installation & Setup
Install the App
7
Install on Shopify
Install on BigCommerce
Install on Magento v1
Install on Magento v2
Install the WooCommerce Plugin for Omnivore
See all 7 articles
Marketplace Setup
2
Setting up to sell on eBay.com.au
Setting up to sell on Trade Me
Before you start
1
Omnivore vs Trade Runner, eBay LINK and CatchFeeder
Omnivore Charges
1
Shopify billing
Getting Started: Installation and Set up
Connect your store
5
Install the BigCommerce app for Omnivore
Install the Shopify App
Install the Magento extension for Magento v2
Get your Magento 1 and 2 Extension files for Omnivore here
Install the WooCommerce Plugin for Omnivore
Marketplace Set Up
2
Your checklist for Selling on eBay
Connect Omnivore to your eBay account
Login
1
How to login
Features User Guide
Dashboard
3
Overview and dashboard features
Why does my dashboard say "We're synching products from your store"?
The connection to your eBay Storefront will expire in "X" day(s)
Products
14
About the Products page
Overview of Blocking a Product
How do I block an item from listing on a marketplace?
How do I block products from listing using keywords (Product and Variant Exclusions)?
What is an "Active Product" vs a "Not Active" product?
See all 14 articles
Product Groups
6
What is a Product Group?
What can I use Product Groups for?
How to create a Product Group
How do I use a Product Group with a Promotion?
How do I use a Product Group for Shipping?
See all 6 articles
Product Actions
1
Creating different Product titles on different marketplaces using Product Actions
Category Mapping
11
Overview of Category Mapping
I’m not sure which category to map my products to, what should I do?
How do I map a product(s) to a suggested category?
If I don't want to use the suggested category, can I choose one instead?
How do I map all products from a category in my ecommerce store to a suggested category on eBay?
See all 11 articles
Orders
4
Overview of orders
What is a ‘Quarantined’ order?
What does the order status "Retailer Notified Failure" mean?
Orders and Currency
Pricing and Promotions
9
Overview
What kind of promotions can I create?
How do I change the price of my products on a marketplace using the Promotions feature?
Can I have a different price on the same product in my eCommerce store and on eBay?
Can I change a promotion that is active?
See all 9 articles
Bundles
1
How to create a Bundle
Feeds & Synching
4
What is a feed?
How often are updates made between my eCommerce store and eBay?
If I make a change to products in my eCommerce store, when will it be updated in eBay?
Can I manually trigger a sync if I have made a change in my eCommerce store?
Reporting
1
Overview
Inventory Management
6
Why does my eBay Seller Hub shows Active listings with zero available quantity
How do I clear out 'unsold' listings?
How often is inventory synched between eBay and my eCommerce store?
When is inventory on my eCommerce store updated when an order has been made on eBay?
Are there ways to prevent overselling? Is there a stock buffer?
See all 6 articles
Selling on eBay
Getting Set Up to Sell
7
Selling on ebay.com.au
What You'll Need
Potential Issues and How to Solve Them
Quick Links to key eBay Pages
Sellers with existing listings on eBay - keep your eBay Listings Live
See all 7 articles
Creating & Managing Listings
16
How to list a product on eBay
eBay Listing Limits
Common eBay Listing Errors and how to resolve them.
How to modify product descriptions for eBay
How do I remove external links from my eBay product descriptions?
See all 16 articles
Product Listing Template
5
Can I Change The Logo In My Product Listing Page?
How can I create my own product listing template in eBay?
Can I change the product listing template provided?
Product Listing Template - best practice and how to avoid using banned words.
Cross sell eBay listing template
eBay Shipping, Location, Returns and Payments
21
Product Shipping Location on eBay Listings
How do I change the price of shipping?
How do I set up international shipping?
Can I exclude areas where I don’t want to ship to? How do I do this?
How do I set up free shipping on ALL my products?
See all 21 articles
Product Identifiers - (i.e. UPC, EAN, MPN)
2
What are product identifiers?
What do I need to do to make sure I meet eBay's requirements for product identifiers?
eBay Best Practice
7
Optimise your product titles for eBay search
Adult content and Private Listings
How can I tailor the ‘Title’ on eBay for my products?
eBay Promoted Listings
10 tips for selling on eBay
See all 7 articles
eBay Stores
8
Which eBay store should I use?
Can I change my eBay store subscription?
Placing your eBay Store on holiday mode.
Can I automatically leave feedback for a buyer?
Why are all my products listed under an 'Other' category in my eBay store?
See all 8 articles
Product Listing Issues
27
eBay validation error: category doesn't accept variations
eBay validation error: Buyers love large photos that clearly show the item, so please upload high-resolution photos that are at least 500 pixels on the longest side
eBay validation error: Variation Specifics provided does not match with the variation specifics of the variations on the item.
Can I sell alcohol/liquor related products on eBay?
eBay validation error: Variations Specifics and Item Specifics entered for a Multi-SKU item should be different
See all 27 articles
Order Issues
11
Why am I receiving Overdue Orders email notifications?
How do orders flow between eBay and my eCommerce store?
How long does it take for an order to come through to my eCommerce store from eBay?
How can I tell if an order has come from eBay in my eCommerce store?
Why is my order not showing as shipped in eBay?
See all 11 articles
Refunds and Cancellations
4
How do I refund an order?
How do I get my eBay final seller fees returned if I cancel an order?
What is eBays' auto return process?
Cancelling orders for out of stock and Seller Standards
Click & Collect
3
Allocating home-delivery orders to dispatch from a store
Generate home-delivery stock quantity from store inventory feed for Click and Collect
Updating Click and Collect stores
Omnivore - Help for Magento Retailers
Overview
3
Here is a quick overview of how the Magento solution works
Using Omnivore, CatchFeeder and Trade Runner magento extensions simultaneously
Upgrading from Magento 1 to Magento 2 and Omnivore
Connection and Syncing
7
I have multiple Magento Stores and Websites, which one does Omnivore use?
Magento v1 Connection Troubleshooting
Magento v2 Connection Troubleshooting
How to troubleshoot connection problems between Magento and Omnivore
How often does my Magento store sync with the system?
See all 7 articles
Installation/Upgrade of the Omnivore Plugin for Magento v1
3
Installation/Upgrade of the Magento v1 Omnivore extension via Magento Marketplace
Installation/Upgrade of the Omnivore Magento v1 extension manually via Magento Connect Manager
Installation/Upgrade of the Magento v1 Omnivore extension from archive
Products
1
Mapping Product Attributes in Magento to Products in Omnivore
Orders
4
I have an order 'Retailer Notified Failure - Cannot find a Magento mapping for shipping method'. What do I do?
What does an order in Magento look like that has come via Omnivore?
Omnivore - Magento 1 Order Errors
Send orders to different Magento Order Store ID
Settings and Configuration Magento
0
Settings
0
BigCommerce
Overview
3
When should I uninstall the BigCommerce app?
App error: It seems you have found an error If you have previously installed eBay LINK/Omnivore, try uninstall and then install again. If the problem persists, please contact Support
Connection to your BigCommerce Store
Products
10
My Bigcommerce products have not imported
Products with Options imported from my Bigcommerce store show incorrect pricing for the Options
Products imported from my Bigcommerce store have incorrect prices or show the wrong amount of GST
Products imported from Bigcommerce show incorrect inventory
Will my products list if I use the Bigcommerce setting ‘do not track inventory for this product’?
See all 10 articles
Orders
1
Bigcommerce order errors
Shopify
Set up
5
Easy View Shopify Data
When should I uninstall the Shopify app?
App error: It seems you have found an error If you have previously installed eBay LINK/Omnivore, try uninstall and then install again. If the problem persists, please contact Support
Connection to your Shopify Store
Data used from Shopify in eBaylink
Products
9
My Shopify products have not imported
Products imported from Shopify have incorrect prices or show the wrong amount of GST
How to use Shopify product tags as eBay Item Specifics
Products imported from Shopify show wholesale prices
Products imported from Shopify show incorrect inventory
See all 9 articles
Orders
3
Shopify Order Errors
Orders are not marked as shipped in eBay
Marking Orders as Shipped and Sending Tracking to Catch from Shopify
WooCommerce
Installation and Set Up
4
UPCs, EANs and ISBNs in WooCommerce
How to set up eBay Item Specifics as Product Attributes in WooCommerce
Setting tax correctly on WooCommerce products
WooCommerce tax set up for Omnivore
Orders
3
Marking orders as shipped in WooCommerce
The order cannot be created in WooCommerce due to these errors: Null payload, couldn't get details?
Can I see the marketplace that the WooCommerce order has been bought from?
Products
2
Data used from WooCommerce in Omnivore
How to find your WooCommerce Product IDs
Connection and Syncing
1
WooCommerce Connection Troubleshooting Guide, New & Existing User.
Selling on Westfield
Magento Installation and Set up for Westfield
1
Setting up Westfield Marketplace for Magento
Selling on Amazon
How to get set up
5
Getting set up to sell on Amazon with Omnivore
Can I customise Amazon auto emails?
What is the Amazon A-Z guarantee?
What is Seller Identity Verification and how do I get it?
How do I turn on vacation settings?
Creating and Managing Listings on Amazon
6
How do I get approval for my restricted products?
My product description is being rejected, what do I do?
How long can my product title be ?
Does Amazon create product barcodes?
How to use Shopify product tags to create Key Product Features for Amazon
See all 6 articles
Orders and Refunds on Amazon
1
Order Error: Product SKU Not Found
Shipping and other Key Settings for Amazon
2
Amazon - Shipping Tips
How to set up Amazon Shipping?
Best Practice on Amazon
0
Troubleshooting
2
How do I open a case in Amazon Seller Central?
Amazon common errors
Selling on Catch Marketplace
How to get set up
3
How to set up Catch Marketplace in Omnivore
Set up for Retailers with existing listings on Catch
Catch Set up checklist
Creating and Managing Listings
11
Listing Approvals
Listing products with Variations on Catch
Common Catch Listing Errors and how to resolve them.
How to change/edit product titles for Catch
How can I set up my description template on Catch?
See all 11 articles
Shipping & Key Settings
5
Shipping Overview
Refunds
Customer email address on orders from Catch
Weight Based Shipping
Free Shipping
Orders
2
Order status: Assembling
Customer email address on Orders
Selling on Trade Me
How to get Set Up to Sell on Trade Me
2
Migrating from Tradevine or My Products
Trade Me set up checklist
Creating and Managing Listings
18
Creating new listings on Trade Me
Can I create listings on Trade Me without those products being available on my eCommerce store?
How to add or remove additional text to the product description on TradeMe
How can I set up my description template on Trade Me?
How can I tailor my product Title(s) on Trade Me?
See all 18 articles
Orders, Payments and Refunds
8
What currency will my order be sent back to my eCommerce store in?
What is a Retailer Notified Failure order?
What happens with Fixed Price Offers?
Quarantine Orders: What are they and what do I do?
How do I refund a customer after purchase?
See all 8 articles
Shipping, Key Settings
8
Managing Shipping - Overview & User Guide
How to set up weight based shipping
How do I set up free shipping?
Free shipping from the Shopping Cart
Local Pick Up
See all 8 articles
Best Practice
1
10 tips for selling on Trade Me
Google Shopping
Set Up
1
Set up Google Shopping Feed
Selling on TheMarket
How to Get Set Up
3
TheMarket Set Up Checklist
TheMarket Merchant ID
TheMarket and Omnivore - Overview
Creating and Managing Listings
2
Product Description Template
Product Variations on TheMarket
Orders
0
Shipping and Key Settings
3
Product and Inventory Syncing for TheMarket
Shipping options available on TheMarket
GST, Currency Exchange and the price of products on TheMarket
WooCommerce and TheMarket
1
WooCommerce tax set up for TheMarket
Shopify and TheMarket
1
Which Product images from Shopify does TheMarket use
Product and Affiliate Feeds
Instagram Shopping
2
Shopping on Instagram
Upload your feed to Facebook Catalogue Manager
Omnivore V2 API
Getting Started with the Omnivore v2 API
3
General Concepts
Set up
Omnivore v2 API Summary
Product API
2
Example Products
Example Bulk Update Products
Order API
4
Retrieving Orders
Creating and Updating Orders
Order Data
Example Orders
Inventory API
1
Example Bulk Update Inventory
