Omnivore Support

eCommerce Installs 9

• BigCommerce - install and signup
• Magento 2 - install and signup
• Maropost - install and signup
• Shopify - install and signup
• WooCommerce - install and signup

View all 9

Get Started 10

• How the Omnivore Team can help
• Add new marketplace and complete setup in Omnivore
• Current marketplaces we connect to
• Changing eCommerce Platforms important points
• Can I use other 3rd party apps or plugins?

View all 10

Marketplace Setup 11

• Amazon setup
• Baby Bunting Setup
• Bunnings setup
• eBay setup
• JB Hi-Fi setup

View all 11

Marketplace Connections 12

• Connect Omnivore to Amazon AU
• Connect Omnivore to Baby Bunting
• Connect Omnivore to Bunnings
• Connect Omnivore to eBay Australia
• Connect Omnivore to JB Hi-Fi

View all 12

Marketplace Seller Accounts 10

• Setup your Amazon Seller Account
• Setup your Baby Bunting Seller Account
• Setup your Bunnings Account
• Setup your eBay Seller Account
• Setup your JB Hi-Fi Account

View all 10

Omnivore Basics 6

• How billing works
• Shopify billing
• Pausing integrations and setup
• How to login
• How Omnivore access and logins work

View all 6

Dashboard 2

• When the Omnivore Dashboard is refreshing
• Add, Update and Delete Contacts in Omnivore

Products 17

• Manage your listings in Omnivore
• View product and marketplace history
• Block or exclude products from listing on a marketplace
• Block one or more products from listing on a marketplace
• Block Products from Listing

View all 17

Product Groups 4

• About Product Groups
• Create a product group in Omnivore
• Best practice Using a Product Group for a Promotion
• Utilising Product Groups for eBay Shipping

Product Actions 10

• Create Different Product Names / Titles For Each Marketplace
• Create unique product titles and add other attributes using CSV upload
• Edit or change a product title on a single product
• A guide to create custom descriptions to enhance sales
• Create different product descriptions using product actions

View all 10

Inventory Management 5

• Inventory Syncing Between Marketplaces and eCommerce tores
• Prevent oversells using Omnivores stock buffer feature
• Manually changing the stock quantity of a product on a marketplace
• Minimum Stock Sync Threshold
• eBay's Out of Stock Preference with Omnivore / eBayLink

Category Mapping 7

• Overview of Omnivore Category Mapping
• Assign products to marketplace categories
• How to delete or change a category
• How to Ignore Generic / Promotional Type Retailer Categories
• Edit or apply categories using a CSV import

View all 7

Orders, Shipment, Refunds 10

• About Quarantined orders
• Map your store shipping carrier with a marketplace carrier
• Marketplace requirements for Shipment and Tracking of orders
• Meaning of the order status Retailer Notified Failure
• Overview of orders in Omnivore

View all 10

Pricing and Promotions 8

• About the Promotions feature
• Types of promotions
• Change the price of products on a marketplace using Promotions
• How to change a promotion that is active
• Stopping an active promotion

View all 8

Bundles 2

• Creating Bundles and Bulk Buys
• Bulk Upload Bundles via CSV

Feeds & Syncing 3

• Import from eCommerce Store and Upload to Marketplace buttons
• Sync frequency between my eCommerce store and the marketplace
• Syncing when you've made a change in eCommerce store

Settings 3

• Turning off email alerts
• Suspended or Restricted Account
• How To Add, Update and Delete Contacts in Omnivore

Reporting 1

• Reporting in Omnivore

Amazon USA 1

• Selling on Amazon USA using Omnivore

Before you Start Selling 3

• Selling on Amazon
• Seller Identity Verification - What You Need to Know
• Turning on vacation settings on Amazon

Best Practice 3

• Amazon UPC Matching
• Amazon GTINs UPCs EANs ISBNs and ASINs Explained
• Amazon GTIN exemption

Create & Manage Listings 9

• How to list products on Amazon
• A guide to listing your own brand on Amazon
• ASIN matching to create listings on Amazon
• A Full Guide to Adding Amazon Attribute Data
• Block an image from listing on Amazon with Omnivore

View all 9

Orders & Refunds 2

• Fulfilment by Amazon (FBA)
• How To Cancel and Refund Amazon Orders

Shipping & Key Settings 3

• Amazon Shipping Setup in Omnivore
• Handling Time on Amazon
• Amazon - Shipping Setup & Shipment Tracking best practice.

Troubleshooting 3

• Common Amazon listing errors and how to solve them
• Problem with Amazon Seller Account preventing product uploads
• Amazon account connection issue affecting orders.

Before you Start Selling 1

• Selling on Baby Bunting

Create & Manage Listings 3

• Product Approvals for Baby Bunting
• Add Country of Origin for Baby Bunting Products
• Add A Size Chart to Baby Bunting Listings

Orders & Refunds 2

• How To Refund Baby Bunting Orders
• Customer Email Address on Orders From on Baby Bunting

Shipping & Key Settings 4

• Shipping Overview for Baby Bunting marketplace
• How to Set Up Free Shipping for Baby Bunting
• How to Set Up Weight Based Shipping For Baby Bunting
• Add a shipping policy in Omnivore

Before you Start Selling 4

• Selling on Bunnings
• Product Approvals For Bunnings
• How to Add Key Selling Points to Bunnings
• Setup For Retailers With Existing Listings on Bunnings

Shipping & Key Setting 1

• Shipping setup for Bunnings

Orders 1

• Fix Incorrect Bunnings Orders Caused by UPC Conflicts

eBay USA 1

• Selling on eBay USA Using Omnivore

Before you Start Selling 6

• Important Information About Listing On eBay AU
• What You'll Need to Setup eBay Australia
• Sellers with existing listings on eBay - keep your eBay Listings Live
• Required eBay business policies
• eBay Plus Criteria and Set Up

View all 6

Create & Manage Listings 11

• How to list a product on eBay
• eBay Listing Limits
• Good Til Cancelled and Out of Stock Listings
• How to Remove Links From Your Product Description for eBay
• How to Setup and Apply Subtitles to eBay Listings

View all 11

Business Polices 4

• How Do I Make Some Listings Available For Sale Internationally On eBay?
• Can I Offer Local Pickup Only On My eBay Listings?
• How Do I Set a Different Handling Time For Specific eBay Listings?
• How Do I Create or Modify a Returns Policy for eBay?

Best Practice 4

• How Do I Optimise My Product Titles For eBay?
• Top Tips for Selling Successfully on eBay
• Seller Standards – Resolution Centre Cases
• How Do I Create Volume Discounts On eBay

eBay Stores 3

• How Do I Place My eBay Store On Holiday Mode?
• What eBay Store Categories Can I Use?
• Why Are My Products Listed In The "Other" Store Category On eBay

Product Listing Template 4

• How Do I Set Up My eBay Listing Template And Add My Logo?
• How Do I Avoid The Use Of Banned Words On My eBay Listing Template?
• How Can I Change The Default eBay Listing Template?
• How Can I Cross-Sell Products On eBay?

Product Listing Issues 10

• Common eBay Listing Errors and how to resolve them.
• Ebay error: The item can't be listed or modified. The title and/or description may contain improper words, or the listing or seller may be in violation of eBay policy.
• eBay error: When specifying SKU for InventoryTrackingMethod, the SKU must be unique within your active and scheduled listings
• eBay error - Variations Specifics and Item Specifics entered for a Multi-SKU item should be different.
• eBay error: Package dimensions are less than the minimum allowable limit for service Australia Post Parcel Post Parcel

View all 10

Shipping Setup 19

• eBay Shipping Types Explained: What to Know Before Setup in Omnivore
• Weight based shipping using postage rate tables on eBay
• Calculated shipping using weight and dimension on eBay
• Change the price of shipping and edit the policy in Omnivore
• Weight value used for shipping

View all 19

Order 9

• Overdue Orders email notifications
• Order flow between eBay and your eCommerce store
• How long does it take for an order to come through to my eCommerce store from eBay?
• Seeing if an order has come from eBay in my eCommerce store
• Orders not showing as shipped in eBay

View all 9

Refunds & Cancellations 2

• Refund/Cancel eBay orders using Shopify/Omnivore new API
• Refunding eBay orders

Click & Collect 3

• Allocating home-delivery orders to dispatch from a store
• Generate home-delivery stock quantity from store inventory feed for Click and Collect
• Updating Click and Collect stores

Before you Start Selling 3

• Selling in JB Hi-Fi
• Product approvals on JB Hi-Fi
• Required Key Features on your JB Hi-Fi listings

Shipping & Key Setting 1

• Shipping setup for JB Hi-Fi

Before you Start Selling 3

• Selling on Kogan NZ
• Sellers with existing listings on Kogan
• Kogan Set Up Checklist

Create & Manage Listings 6

• Common Kogan Listing Errors and how to resolve them
• Block an image from listing on The Kogan Marketplace
• HTML and Kogan Descriptions
• Product GTIN and UPC requirements for Kogan
• Kogan First Pricing

View all 6

Orders & Refunds 2

• Order refunds for Kogan Marketplace
• List of carrier codes and marking orders as shipped in Kogan

Shipping & Key Settings 3

• Shipping on Kogan
• Product location and Tax
• Holiday mode for Kogan

Before you Start Selling 1

• Selling on Lasoo

Shipping & Key Settings 1

• Shipping options and setup for Lasoo

Before you Start Selling 1

• Get ready to sell on a Menu Marketplace

Before you Start Selling 3

• About the Onceit Marketplace in Omnivore
• Set up for Retailers with existing listings on Onceit
• Stop Summary of offers imported emails on Onceit

Create & Manage Listings 9

• Product attributes on Onceit
• Order of variants on Onceit listing
• Approving Products - Onceit Marketplace
• Add size chart to Onceit listings
• Add a colour attribute to your Onceit listings

View all 9

Orders & Refunds 2

• Customer email addresses within Onceit orders
• Cancel or refund Onceit orders when using Omnivore

Shipping & Key Settings 4

• Shipping setup and overview for the Onceit Marketplace
• Setup weight based shipping
• Setup free shipping
• Lead time to ship for Onceit Marketplace

Before you Start Selling 3

• Considerations before you start selling on THE ICONIC
• The Iconic - How to get set up
• REST API authorisation to connect Omnivore to The Iconic

Create & Manage Listings 3

• The Iconic Marketplace Category Attributes
• Host images on Shopify and retrieve their URL's
• Common listing errors for The Iconic

Key Settings & Shipping 1

• The Iconic Holiday Mode

Orders & Returns 2

• Refunding orders for The Iconic
• Order errors for the iconic

Before you start selling 1

• Selling on TEMU AU

Shipping and Key Settings 1

• Shipping overview and setup

Before you Start Selling 6

• Selling on Trade Me
• Shopify install for Trade Me
• 10 tips for selling on Trade Me
• Migrating from Tradevine or My Products
• Fees and Charges

View all 6

Create & Manage Listings 15

• Create new listings on Trade Me
• Listing products on trade me that are not in your eCommerce Store
• Setup guide for product attributes on Trade Me
• Sponsored Listings
• How to add or remove additional text to the product description on TradeMe

View all 15

Orders & Refunds 8

• Orders and currency
• Quarantine orders on Trade Me
• Fixed price offers and impact on product relists
• Order error - retailer notified failure
• Supported Payment Types using Omnivore

View all 8

Shipping & Key Settings 11

• Managing Shipping - Overview & User Guide
• Order life cycle updates including shipment tracking data
• A guide to Trade Me shipping templates
• Trade Me Shipping Templates update: March 2022
• Updating Trade Me shipping templates

View all 11

Before you Start Selling 2

• Set up checklist
• Catch closing, sell on Woolworths MarketPlus instead

Create & Manage Listings 3

• Product syncing on Woolworths MarketPlus
• Common Woolworths MarketPlus Listing Errors and how to resolve them
• Optimise your product titles for Woolworths MarketPlus

Shipping & Key Settings 1

• Woolworths MarketPlus Shipping Overview

Orders & Refunds 2

• How orders work with Omnivore and Woolworths MarketPlus
• Refunding a Woolworths MarketPlus order after purchase

Before you start selling 1

• Get ready to sell on Uber Eats

Before you Start Selling 2

• An overview of Omnivore's Google Product Feed
• Free Google shopping product listings vs paid Google Product Feed

Create & Manage Listings 2

• Google product approval and managing product errors
• Product Identifiers/GTINs and Google Shopping Listings

Setup & Syncing 16

• Google accounts explained
• Google website requirements
• How to verify and claim your website
• Phone verification in the Google Merchant Center
• Set up Google Product Feed

View all 16

Shipping 1

• Shipping overview

Instagram Shopping 2

• Shopping on Instagram
• Upload your feed to Facebook Catalogue Manager

Product Feeds 2

• Microsoft Ads (formerly Bing) Product Feed
• Bing Feed Setup

Settings 2

• When should I uninstall the BigCommerce app?
• System error when launching the Omnivore app

Syncing 2

• Set quantity for all products with 'Do not track inventory for this product' set
• Data used from BigCommerce in Omnivore.

Products 10

• My BigCommerce products have not imported
• Products with Options imported from my BigCommerce store show incorrect pricing for the Options
• Products imported from my Bigcommerce store have incorrect prices or show the wrong amount of GST
• Products imported from BigCommerce show incorrect inventory
• Which images are used from my BigCommerce products?

View all 10

Orders 2

• BigCommerce order errors
• Marking Orders as Shipped and Sending Tracking from BigCommerce.

Settings 2

• Magento tax settings for Omnivore
• Magento suggested tax settings for Australian retailers

Syncing 3

• Magento 2 inventory syncing and product update methods
• Multiple Magento websites
• Magento Multiple Sources Inventory ( MSI) setup in Omnivore

Products 4

• Magento product error product media missing
• Map attributes from Magento 2 to products in Omnivore
• My products in Omnivore are all in a DEFAULT CATEGORY
• Magento Grouped Products and Omnivore

Orders 6

• Marking orders as shipped and sending tracking from Magento
• Apply an attribute based shipping feed for Magento users
• What does an order in Magento look like that has come via Omnivore?
• Omnivore - Magento 1 and 2 Order Errors
• Send orders to different Magento Order Store ID

View all 6

Troubleshooting 6

• Here is a quick overview of how the Magento solution works
• Magento 2 connection and installation troubleshooting
• Using Omnivore and Trade Runner magento extensions simultaneously
• Upgrading from Magento 1 to Magento 2 and Omnivore
• Multiple Magento stores and websites Omnivore set

View all 6

Settings 1

• Allow Maropost to generate an order ID

Syncing 1

• Syncing between Marketplaces Omnivore and Maropost

Products 3

• How to use Maropost Specifics as Marketplace Attributes
• Maropost product weight settings in Omnivore
• Maropost attribute naming for Omnivore

Orders 0

Settings 3

• When should I uninstall the Shopify app?
• Shopify tax set up for Omnivore
• Change to Shopify API 2024 / 2025 - Omnivore

Syncing 4

• Easy View Shopify Data
• Shopify Inventory Setting: Don't track inventory
• Data used from Shopify in Omnivore
• Shopify inventory by location/store

Products 15

• My Shopify products have not imported
• Products imported from Shopify have incorrect prices or show the wrong amount of GST
• Using Shopify Metafields
• Using Shopify Metafields for your images
• How to use Shopify product tags as eBay Item Specifics

View all 15

Orders 5

• Shopify Order Errors
• Mark orders as shipped and send tracking to marketplace from Shopify
• Order currency and store currency in Shopify
• Orders are not marked as shipped in The Marketplace
• Tagging and marketplace information on Omnivore orders in Shopify

Troubleshooting 2

• App error: It seems you have found an error If you have previously installed Omnivore, try uninstall and then install again. If the problem persists, please contact Support
• Connection to your Shopify Store

Settings 3

• UPCs, EANs and ISBNs in WooCommerce
• Setting tax correctly on WooCommerce products
• WooCommerce tax set up for Omnivore

Syncing 1

• Syncing between Marketplaces Omnivore and WooCommerce

Products 4

• Data used from WooCommerce in Omnivore
• How to find your WooCommerce Product IDs or SKU's
• How to set up Product Attributes in WooCommerce
• Manage variants with Woocommerce and Omnivore using Map Fields

Orders 3

• Marking orders as shipped and sending tracking from WooCommerce
• Orders cannot be created in WooCommerce (error: Null payload couldn't get details))
• How to see the marketplace of your WooCommerce orders

Troubleshooting 2

• WooCommerce connection troubleshooting guide
• Add a custom brand attribute field in WooCommerce

Overview 1

• Getting started with your Custom Integration

CSV Upload 4

• Overview
• CSV file requirements and examples
• CSV Integrations summary and setup
• Add order tracking information in Omnivore using CSV

Omnivore V2 API 10

• General Concepts
• Set up
• Omnivore v2 API Summary
• Example Products
• Example Bulk Update Products

View all 10

Omnivore V1 API 2

• V1 APIs Products
• V1 APIs Orders

SFTP 0

News 1

• Introduction to Omnivore Analytics

Selling on The Iconic 0