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Knowledge base
Installation & Setup
Before you start
3
Assistance for getting set up
Our approach to helping our Retailers
Omnivore vs Trade Runner, eBay LINK and CatchFeeder
Install the App
7
Install on Shopify
Install on BigCommerce
Install on Magento v1
Install on Magento v2
Install the WooCommerce Plugin for Omnivore
See all 7 articles
Marketplace Setup
2
Setting up to sell on eBay.com.au
Setting up to sell on Trade Me
Getting Started: Installation and Set up
Connect your store
5
Install the BigCommerce app for Omnivore
Install the Shopify App
Install the Omnivore Magento extension for Magento v2
Get your Magento 1 and 2 Extension files for Omnivore here
Install the WooCommerce Plugin for Omnivore
Marketplace Set Up
2
Your checklist for Selling on eBay
Connect Omnivore to your eBay account
Login
1
How to login
Features User Guide
Dashboard
3
Overview and dashboard features
Why does my dashboard say "Refreshing"?
How To Add, Update and Delete Contacts in eBay LINK
Products
16
About the Products page
Overview of Blocking a Product
How do I block an item from listing on a marketplace?
How do I block products from listing using keywords (Product and Variant Exclusions)?
What is an "Active Product" vs a "Not Active" product?
See all 16 articles
Product Groups
6
What is a Product Group?
What can I use Product Groups for?
How to create a Product Group
How do I use a Product Group with a Promotion?
How do I use a Product Group for Shipping?
See all 6 articles
Product Actions
1
Creating different Product titles on different marketplaces using Product Actions
Category Mapping
5
Category Mapping; assigning marketplace categories to your products
How to map/assign products to marketplace categories
Ignoring 'promotional' retailer categories
How to delete or change a category
Using keyword filtering and creating rules
Orders
6
Overview of orders
What is a ‘Quarantined’ order?
Orders and Currency
Order not found in your eCommerce Store. Error: Product SKU Not Found.
Safeguarding Personally Identifiable Information (PII)
See all 6 articles
Pricing and Promotions
9
Overview
What kind of promotions can I create?
How do I change the price of my products on a marketplace using the Promotions feature?
Can I have a different price on the same product in my eCommerce store and on eBay?
Can I change a promotion that is active?
See all 9 articles
Bundles
2
How to create a Bundle
Bulk Upload of Bundles via CSV
Feeds & Synching
4
What is a feed?
How often are updates made between my eCommerce store and eBay?
If I make a change to products in my eCommerce store, when will it be updated in eBay?
Can I manually trigger a sync if I have made a change in my eCommerce store?
Settings
4
Overview of Settings
How do I turn off email alerts?
Suspend Account or your account is currently suspended.
How To Add, Update and Delete Contacts in Omnivore
Reporting
1
Overview
Inventory Management
7
Why does my eBay Seller Hub shows Active listings with zero available quantity
How do I clear out 'unsold' listings?
How often is inventory synched between eBay and my eCommerce store?
When is inventory on my eCommerce store updated when an order has been made on eBay?
Are there ways to prevent overselling? Is there a stock buffer?
See all 7 articles
Omnivore Charges
1
Shopify billing
Omnivore - Help for Magento Retailers
Overview
3
Here is a quick overview of how the Magento solution works
Using Omnivore, CatchFeeder and Trade Runner magento extensions simultaneously
Upgrading from Magento 1 to Magento 2 and Omnivore
Settings, Connection and Syncing
6
Magento v1 and v2 product and inventory sync
Magento v1 Connection Troubleshooting
Magento v2 Connection Troubleshooting
I have multiple Magento Stores and Websites, which one does Omnivore use?
You click "Go to Omnivore" but it takes you to the registration page although you already have an account.
See all 6 articles
Installation/Upgrade of the Omnivore Plugin for Magento v1
3
Installation/Upgrade of the Magento v1 Omnivore extension via Magento Marketplace
Installation/Upgrade of the Omnivore Magento v1 extension manually via Magento Connect Manager
Installation/Upgrade of the Magento v1 Omnivore extension from archive
Products
2
Mapping Product Attributes in Magento to Products in Omnivore
My Products in Omnivore are all in a DEFAULT CATEGORY
Orders
4
What does an order in Magento look like that has come via Omnivore?
Omnivore - Magento 1 and 2 Order Errors
Send orders to different Magento Order Store ID
Add order prefix to orders
Settings and Configuration Magento
0
Settings
0
Orders, shipping & tracking
1
Marking orders as shipped and sending tracking from Magento
Selling on Amazon
How to get set up
8
Getting set up to sell on Amazon with Omnivore
How do I find my Amazon Seller ID / Merchant Token
Can I customise Amazon auto emails?
What is the Amazon A-Z guarantee?
What is Seller Identity Verification and how do I get it?
See all 8 articles
Creating and Managing Listings on Amazon
8
How do I get approval for my restricted products?
My product description is being rejected, what do I do?
How long can my product title be ?
Does Amazon create product barcodes?
How to use Shopify product tags to create Key Product Features for Amazon
See all 8 articles
Orders and Refunds on Amazon
2
How can I recognise an Amazon order?
Order Error: Product SKU Not Found
Shipping and other Key Settings for Amazon
2
Amazon - Shipping Tips
How to set up Amazon Shipping?
Best Practice on Amazon
0
Troubleshooting
2
How do I open a case in Amazon Seller Central?
Amazon common errors
Selling on Catch Marketplace
How to get set up
4
How to set up Catch Marketplace in Omnivore
Set up for Retailers with existing listings on Catch
Catch Set up checklist
Catch Marketplace Update - June 2020
Creating and Managing Listings
17
Approving Products - Catch Marketplace - Update July 2021
Listing Approvals for Catch via Omnivore
Approving Products - Catch Marketplace - Update October 2020
Listing products with Variations on Catch
Catch Marketplace Refurbished Product Policy
See all 17 articles
Shipping & Key Settings
8
Shipping Overview of Catch marketplace
Catch Marketplace | Shipping Grid | Action Required
Customer email address on orders from Catch
Weight Based Shipping
Free Shipping
See all 8 articles
Orders
3
Order status: Assembling
Customer email address on Orders
Refunding Catch orders when using Omnivore.
Selling on eBay
Getting Set Up to Sell
9
Selling on ebay.com.au
What You'll Need
The connection to your eBay Storefront will expire in "X" day(s)
Potential Issues and How to Solve Them
Quick Links to key eBay Pages
See all 9 articles
Creating & Managing Listings
17
How to list a product on eBay
eBay Listing Limits
Common eBay Listing Errors and how to resolve them.
How to modify product descriptions for eBay
How do remove links from my product descriptions for eBay
See all 17 articles
Product Listing Template
5
Can I Change The Logo In My Product Listing Page?
How can I create my own product listing template in eBay?
Can I change the product listing template provided?
Product Listing Template - best practice and how to avoid using banned words.
Cross sell eBay listing template
eBay Shipping, Location, Returns and Payments
22
eBay Managed Payments
Product Shipping Location on eBay Listings
How do I change the price of shipping?
How do I set up international shipping?
Can I exclude areas where I don’t want to ship to? How do I do this?
See all 22 articles
Product Identifiers - (i.e. UPC, EAN, MPN)
2
What are product identifiers?
What do I need to do to make sure I meet eBay's requirements for product identifiers?
eBay Best Practice
7
Optimise your product titles for eBay search
Adult content and Private Listings
How can I tailor the ‘Title’ on eBay for my products?
eBay Promoted Listings
10 tips for selling on eBay
See all 7 articles
eBay Stores
8
Which eBay store should I use?
Can I change my eBay store subscription?
Placing your eBay Store on holiday mode.
Can I automatically leave feedback for a buyer?
Why are all my products listed under an 'Other' category in my eBay store?
See all 8 articles
Product Listing Issues
26
eBay validation error: category doesn't accept variations
eBay validation error: Buyers love large photos that clearly show the item, so please upload high-resolution photos that are at least 500 pixels on the longest side
eBay validation error: Variation Specifics provided does not match with the variation specifics of the variations on the item.
Can I sell alcohol/liquor related products on eBay?
eBay validation error: A product cannot be moved from a Variation-enabled Category to a Variation-disabled Category
See all 26 articles
Order Issues
11
Why am I receiving Overdue Orders email notifications?
How do orders flow between eBay and my eCommerce store?
How long does it take for an order to come through to my eCommerce store from eBay?
How can I tell if an order has come from eBay in my eCommerce store?
Why is my order not showing as shipped in eBay?
See all 11 articles
Refunds and Cancellations
4
How do I refund an order?
How do I get my eBay final seller fees returned if I cancel an order?
What is eBays' auto return process?
Cancelling orders for out of stock and Seller Standards
Click & Collect
3
Allocating home-delivery orders to dispatch from a store
Generate home-delivery stock quantity from store inventory feed for Click and Collect
Updating Click and Collect stores
Selling on Trade Me
How to get Set Up to Sell on Trade Me
2
Migrating from Tradevine or My Products
Trade Me set up checklist
Creating and Managing Listings
16
Creating new listings on Trade Me
Can I create listings on Trade Me without those products being available on my eCommerce store?
How to add or remove additional text to the product description on TradeMe
How can I set up my description template on Trade Me?
How can I tailor my product Title(s) on Trade Me?
See all 16 articles
Orders, Payments and Refunds
8
What currency will my order be sent back to my eCommerce store in?
What is a Retailer Notified Failure order?
What happens with Fixed Price Offers?
Quarantine Orders: What are they and what do I do?
How do I refund a customer after purchase?
See all 8 articles
Shipping, Key Settings
9
Managing Shipping - Overview & User Guide
Tax & Currency Exchange for Omnivore and your prices on Trade Me
How to set up weight based shipping
How do I set up free shipping?
Free shipping from the Shopping Cart
See all 9 articles
Best Practice
1
10 tips for selling on Trade Me
Selling on TheMarket
How to Get Set Up
3
TheMarket Set Up Checklist
TheMarket Merchant ID
TheMarket and Omnivore - Overview
Creating and Managing Listings
2
Product Description Template
Product Variations on TheMarket
Orders
0
Shipping and Key Settings
3
Product and Inventory Syncing for TheMarket
Shipping options available on TheMarket
GST, Currency Exchange and the price of products on TheMarket
WooCommerce and TheMarket
1
WooCommerce tax set up for TheMarket
Shopify and TheMarket
0
Refunds and Cancellations
1
How do I refund an order on the Market if I am using Omnivore?
Google Shopping
About Google Shopping
5
An overview of Omnivore's Google Shopping services
Free Google shopping product listings vs paid Google Shopping ads
About Google Smart Shopping
The Google Shopping Product Feed
Webinar: Omnivore + Google Smart Shopping
Set Up
21
Google accounts explained
Google website requirements
How to verify and claim your website
Google Smart Shopping fees and charges
How to set up billing in Google Ads for paid Smart Shopping ads
See all 21 articles
Shipping, Settings
1
Shipping overview
Campaigns, Products and syncing
4
How to create a Google Smart Shopping campaign
How to set up and upload your product feed to Google
Google product approval and managing product errors
Product Identifiers/GTINs and Google Shopping Listings
Selling on TradeSquare
Get Set Up
2
How to set up TradeSquare in Omnivore
TradeSquare Set up Checklist
Products and Listings
7
TradeSquare product listing errors
TradeSquare product template
Marketplace product attributes on TradeSquare
Minimum Order Quantity
Clearance products
See all 7 articles
Shipping and Key Settings
3
TradeSquare Shipping Overview
Refunds
Customer email address on orders from TradeSquare
Orders
0
Selling on Westfield
Get Set up for Westfield
2
Setting up Westfield Marketplace for Magento
How to stop "Summary of your offers imported on Westfield Direct" emails
Product and Affiliate Feeds
Instagram Shopping
2
Shopping on Instagram
Upload your feed to Facebook Catalogue Manager
Omnivore V2 API
Getting Started with the Omnivore v2 API
3
General Concepts
Set up
Omnivore v2 API Summary
Product API
2
Example Products
Example Bulk Update Products
Order API
4
Retrieving Orders
Creating and Updating Orders
Order Data
Example Orders
Inventory API
1
Example Bulk Update Inventory
CSV Upload
Set Up your CSV File
2
Overview
CSV file requirements and examples
eStar
Set up
0
Products
0
Order
0
Selling on MyDeal
Get set up
1
Set up checklist
Shipping, key settings
1
Shipping overview
Products and listings
2
Product syncing on MyDeal
Common My Deal Listing Errors and how to resolve them
Orders
1
How do I refund a My Deal Order after purchase?
Selling on Kogan
Set up
2
Kogan set up checklist
Sellers with existing listings on Kogan
Shipping, Settings
1
Shipping on Kogan
Products
4
Common Kogan Listing Errors and how to resolve them
Block an image from listing on The Kogan Marketplace
HTML and Kogan Descriptions
Product GTIN and UPC requirements for Kogan
Orders
2
How do I refund a customer after purchase?
Carrier codes to mark orders as shipped in Kogan
Selling on THE ICONIC
The Iconic - how to get set up
2
Considerations before you start selling on THE ICONIC
The Iconic - How to get set up
The Iconic - orders, returns
0
The Iconic - creating and managing products
0
The Iconic - key settings, shipping
0
Omnivore Updates
News
9
eBay Autumn 2018 Seller Release
eBay Guaranteed Delivery
eBay Spring 2017 Seller Release
eBay 2017 Policy Updates
eBay 2017 Policy Update - removal of contact info and off eBay links
See all 9 articles
Selling on The Iconic
0
WooCommerce
Installation and Set Up
4
UPCs, EANs and ISBNs in WooCommerce
How to set up eBay Item Specifics as Product Attributes in WooCommerce
Setting tax correctly on WooCommerce products
WooCommerce tax set up for Omnivore
Orders
3
Marking orders as shipped and sending tracking from WooCommerce
The order cannot be created in WooCommerce due to these errors: Null payload, couldn't get details?
Can I see the marketplace that the WooCommerce order has been bought from?
Products
2
Data used from WooCommerce in Omnivore
How to find your WooCommerce Product IDs
Connection and Syncing
2
WooCommerce Connection Troubleshooting Guide, New & Existing User.
Product and inventory syncing between Marketplaces, Omnivore and WooCommerce.
BigCommerce
Overview
3
When should I uninstall the BigCommerce app?
App error: It seems you have found an error If you have previously installed Omnivore, try uninstall and then install again. If the problem persists, please contact Support
Connection to your BigCommerce Store
Products
12
My Bigcommerce products have not imported
Products with Options imported from my Bigcommerce store show incorrect pricing for the Options
Products imported from my Bigcommerce store have incorrect prices or show the wrong amount of GST
Products imported from Bigcommerce show incorrect inventory.
Which images are used from my BigCommerce products?
See all 12 articles
Orders
2
Bigcommerce order errors
Marking Orders as Shipped and Sending Tracking from Bigcommerce.
Shopify
Set up
5
Easy View Shopify Data
When should I uninstall the Shopify app?
App error: It seems you have found an error If you have previously installed Omnivore, try uninstall and then install again. If the problem persists, please contact Support
Connection to your Shopify Store
Data used from Shopify in Omnivore
Products
13
My Shopify products have not imported
Products imported from Shopify have incorrect prices or show the wrong amount of GST
How to use Shopify product tags as eBay Item Specifics.
Products imported from Shopify show wholesale prices.
Products imported from Shopify show incorrect inventory
See all 13 articles
Orders
5
Mark orders as shipped and send tracking to marketplace from Shopify
Shopify Order Errors
Orders are not marked as shipped in The Marketplace
How can I tell which marketplace an order has come from in my Shopify store?
Set the order currency to the same as store currency in Shopify
