TABLE OF CONTENTS


Overview

In July of 2023, Catch contacted their sellers notifying them of a change to enforce Mandatory Shipment Tracking on all orders.


Catch has a list of Accepted Shipping Carriers that can be found in the Catch Partner Portal.


There are some instances where an item does not have tracking or OTHER has to be used. Catch is allowing exemptions in these cases, see process and steps below.  An example of this would be a 'Standard Envelope'.



Obtain a Tracking Exception from Catch

Please follow the steps below, you have to reach out to Catch Seller Support in order to request and obtain your exemption.


  1. Contact Catch Team by emailing sellersupport@catch.com.au
  2. Tell them you are a Catchfeeder / Omnivore seller and that you need a tracking exemption.
  3. You will need to provide answers to the following questions:
    3.1.The reason why a valid tracking number cannot be provided.
    3.2 The steps you will take to guarantee that your customers' experience remains unaffected by the absence of tracking information.
  4. Inform Catch Seller Support that when you receive your Tracking Exemption Data Catchfeeder / Omnivore will be configured to use this information for the purposes of updating your orders with Catch.
  5. Once the Catch team provide you with the necessary information, send it to us and we can apply this in CatchFeeder / Omnivore for you.