Order Issues

Overdue Orders email notifications
One of the performance measurements on eBay is the timeliness with which a retailer is able to dispatch an order to a customer.  For this reason, you will r...
Wed, 29 Mar, 2023 at 4:31 PM
Order flow between eBay and your eCommerce store
We check eBay every 15 minutes to see if an order has been placed and released by eBay. When an order is released by eBay, the order will be imported in...
Wed, 29 Mar, 2023 at 4:32 PM
How long does it take for an order to come through to my eCommerce store from eBay?
It can take between 15 minutes and 1 hour for an order to come through from eBay to your eCommerce store. This allows for the order to be released from eBay...
Thu, 16 Feb, 2017 at 10:35 AM
Seeing if an order has come from eBay in my eCommerce store
This FAQ covers Shopify, Bigcommerce and WooCommerce. If you have a Shopify store, the eBay order number will appear in the ‘order note’ section. The...
Wed, 29 Mar, 2023 at 4:34 PM
Orders not showing as shipped in eBay
TABLE OF CONTENTS Order is Shipped without Tracking Order is Shipped with Tracking Order is Shipped without Tracking If you do not send all your...
Tue, 5 Mar, 2024 at 11:26 AM
Inventory on your eCommerce store when you receive an eBay order
Inventory on your eCommerce store is updated as soon as we send the order through to your store and your store accepts the order.  Inventory will be reduce...
Wed, 29 Mar, 2023 at 4:39 PM
Customer Email is invalid order error
This error can sometimes occur when a buyer has entered an invalid email address for their marketplace order. Some marketplaces do not have email addres...
Wed, 29 Mar, 2023 at 4:41 PM
Product SKU Not Found order error
This error occurs when we receive an order from eBay, for a product that isn't in our system.  This means we are not able to pass the order to your eCom...
Wed, 29 Mar, 2023 at 4:45 PM
Additional Sales Tax on eBay Australia
Sales Tax on eBay Australia Orders The Sales Tax added onto eBay orders (overseas/international) is added directly by eBay at the time of payment. Plea...
Wed, 29 Mar, 2023 at 4:46 PM