Before you proceed with this setup please make sure your JB Hi-Fi Account is setup to completion and approved by the JB Hi-Fi Team


Follow the setup steps below to get ready to sell on the JB Hi Fi Marketplace.  This FAQ here also has some helpful pre- reading including the marketplace handbook.


TABLE OF CONTENTS


Pre-Selling Check List



Connect Omnivore to JB Hi-Fi

Makes sure your JB Hi-Fi Account is setup.

Omnivore must authorise to JB Hi-Fi to enable the connection.  The steps on how to do this can be found here.


Sellers with existing listings 

Please read this article, extra considerations need to be adhered to for Existing Listings. 


Product Identifiers

  • All products on JB Hi-Fi require product identifiers such as UPCs, MPNs or ISBNs etc. Omnivore will import this data from your ecommerce store. If you are Magento and Woocommerce, please make sure you map the correct data fields when setting up.
  • Brands: Requirements to be advised.


Choose which products to list


Pricing

  • If you want to change the price of products you can create a promotion to increase or decrease the price of all products or a group of products.
  • If you're an international seller, you can also create custom exchange rates - go to 'Settings - Currencies' if you don't want to use the daily default rate which fluctuates.



Shipping

  • You will need to set up shipping areas and charges via JB Hi-Fi first. Login to JB Hi-Fi and then go to  "My Account - Settings - Shipping and Delivery'
  • Once you have set up the shipping in JB Hi-Fi, you can then link Omnivore to the shipping classes in JB Hi-Fi.  This article outlines more steps and guides.
  • You can also create Product Groups in Omnivore and attach them to different shipping classes in JB Hi-Fi so that different products can have different shipping charges



Stock Buffer

  • You can set up a stock buffer under 'Settings - Administration - Product Import' if you carry low levels of stock and want to reduce the chance of overselling.


Image Size

  • Images for JB Hi-Fi marketplace must be at least 600x600 pixels. If they are less than this, they will not be displayed.


Size Chart

  • If you are selling products which require a size chart, you can add an image of the Size Chart to all listings or a group of products.
  • Create the Product Group (go to 'Products - Product Groups' in Omnivore) then go to ‘Products – Product Actions’ and click ‘Create size chart’. 
  • Complete the required information. You will need the image hosted on a URL to enter here.


Product Condition

The information below shows how Product Condition works between Omnivore and JB Hi-Fi Marketplace.

Specific Conditions Are:

  • Omnivore Condition = new -> Marketplace = new

Testing

  • Omnivore strongly recommends testing the set up before launching your live store.
  • Firstly test your ecommerce connection:  Navigate to SETTINGS / FEEDS / GENERAL in the left hand menu.  Select the TEST CONNECTION button (about half way down the page).  If successful this will show "API connection successful"
  • Secondly test your order flow:  Navigate to a product page and scroll down to the marketplace product details.  You should see a a yellow SEND TEST button.  Select this and it will send a test order to your ecommerce system. Fulfil the order as normal  (there is no money attached to the order).  If successful, then process a refund from your eCommerce system as per normal. This means you can then mark the order as REFUNDED ONLINE in Omnivore.

Customer email address on orders

  • JB Hi-Fi does not give out the customers email address. If the customer email address is a required field in your ecommerce system, please go to 'Settings - JB Hi-Fi - General' and enter ${order_id}@<yourdomainname> in the field 'Default Order Email'.  For example, if your domain is www.bestshoesintown.com you would enter ${order_id}@<bestshoesintown.com>.  If you did not want to add your own domain you can enter this: ${order_id}@jbhifi.com.au.  If you are unable to see this setting please contact our Support Team and we can set this one up for you.



Before you click Start Selling in Omnivore

In Omnivore the JB Hi-Fi  Marketplace Tab will say "Setup' in yellow until you click Start Selling. These steps must be completed in Omnivore before Start Selling can be clicked.

  1. Check you JB Hi-Fi  Account is correctly setup.
  2. Map your product to JB Hi-Fi  Categories
  3. Check your Shipping Configuration is setup and complete
  4. Exclude any products you don't want to list.
  5. Check the Omnivore Dashboard under Listing Errors for products that won't list due to errors.
  6. Check you have put a date in the 'do not import orders before this date' field.

Omnivore Settings

In Omnivore please navigate to the Settings, JB Hi-Fi, General page.  Here are some common settings required for setup:

  1. JB Hi-Fi Connection - authorise to connect Omnivore to your JB Hi-Fi  Account.
  2. Setup your Default Order Email.  This is required as JB Hi-Fi do not release the buyers email address.  More info can be found here.
  3. Product Identifiers (UPC) and Brands, please check and read the JB Hi-Fi Seller Manual and Sellers Setup for more information about UPC's and Brand requirements.
  4. Product Description Template - follow the FAQ in this section to setup your customised product description.
  5. Decide what to list - you can exclude/block products based on brand, title keyword, your own store categories.  Please see more information below.  Overview FAQ can be found here.
  6. Imported Orders - if you have existing orders on JB Hi-Fi and you don't them imported use the 'do not import order before this date' field.


Links to FAQ's mentioned in this article

Connect Omnivore to your JB Hi-Fi Store

Consider your existing listings

Set your default email address for order 

Map your product to Categories

JB Hi-Fi Brand Requirements

Add a size chart image

Create a promotion to change the price of your product

Block or exclude products

Marketplace Approval Process




Overview of other settings


The Omnivore Settings, Functions and Features can all be accessed using the left hand menu navigation.  Over time you will get used to accessing these menus to make full use of the many features and functions of the Omnivore App.


Here is an overview:


Settings, Marketplace Name (eg JB Hi-Fi ), General:  the settings on this page are specific to JB Hi-Fi - you can also pause the JB Hi-Fi integration on this page.  If you change anything on this page an Upload to JB Hi-Fi will be required.

Settings, eCommerce Platform Name (eg Shopify), General:  the settings on this page affect the import feed from your eCommerce Store.  Changes on this page will affect JB Hi-Fi and other marketplaces if you have them. If you change anything on this page an Import from your eCommerce Store (eg Shopify) will be required. 

Settings, Administration: this section relates to how we manage feeds, updates, orders and generic functions relating to the integration.  Changes made in this section are specific to the overall Omnivore account and they will affect the JB Hi-Fi integration.

Settings, Account Summary:  this section is where you can view your invoices, general account summary, your contact information and also notification information.  Any changes made in this section won't need an upload but you will need to click the update button on the page.


The screen capture below shows the left hand menu options which also include how to access:

Products, Orders, Promotions, All Settings, and Support Articles. It also displays second tier settings in the Administration Menu.