TABLE OF CONTENTS

Overview

Fulfilment by Amazon (FBA) is where you store your products in Amazon's fulfilment centre and Amazon then pick, pack, ship, and provide customer service for these products. For details on how this works and how to get set up to use FBA please see Fulfilment by Amazon.

 

When you use FBA, you still need to create the listing on Amazon - this is where Omnivore can help. With Omnivore, you can create listings on Amazon for FBA.



Existing FBA listings on Amazon


If you already have listings on Amazon that are FBA and were NOT created by Omnivore, you will not be able to edit them via Omnivore. You can however create NEW FBA listings using Omnivore.


Terminology


FBA = Fulfilled by Amazon

FBM = Fulfilled by Merchant


How it works

  1. When you create a listing on Amazon using Omnivore, it defaults to be created as Fulfilled by Merchant (FBM) - i.e you pick, pack and ship the product. 
  2. You can then create another listing for the same product and assign it to be FBA. Omnivore will append _FBA to the existing SKU. e.g if your SKU is ABC123, the SKU on Amazon for the FBA listing will be ABC123_FBA.
  3. A product can be listed on Amazon as FBA or FBM because they will have two SKU's the original one (FBM) and the new that is the original SKU with _FBA appended to it.
  4. In Omnivore you can choose if you want a product to be just FBM, just FBA or both.
  5. The price on an FBA listing is the same as the price on an FBM listing 


Create/manage FBA listings using Omnivore 

  1. In Omnivore, go to Products - Amazon - see Manage Listings section. note here, all listings on Amazon are created as FBM by default.
  2. Search for the product you wish to list as FBA.
  3. Check the tick box and click Modify Selected Products - Then choose what you want to do:
    1. Change all to FBA+FBM - this will list the product as FBA and FBM
    2. Change all to FBA (only) - this will list the product as ONLY FBA
    3. Change all to FBM (only) - this will list the product as ONLY FBM. 
  4. In the right hand side of the table under Price/Status it will tell you if the product is FBM/FBA or both.
  5. Go to the Amazon dashboard and Click Upload to Amazon to create the listings on Amazon.  


This is the flag you will see after the change.

Key points about your SKU, attributes and inventory

  1. When you apply the FBA flag to the product in Omnivore that change adds an Attribute to the product in Omnivore. The attribute name is called 'Fulfillment Network' and the options are AFN or MFN.
    1. AFN is Amazon Fulfillment Network (FBA)
    2. MFN is Merchant Fulfilment Network (FBM)
  2. This will appear on the product page under the Amazon Australia Product View - Products Attributes.  See below.
  3. In Amazon, you will see both products, one with _FBA in the SKU. Once Amazon receives stock for this product the inventory will update and people will be able to purchase.
  4. It is important to note in relation to updating inventory, with your FBA listings we push to Amazon it is up to you to keep the inventory updated.  Amazon will update the inventory once the stock is received by their fulfilment cent. With our integration to Amazon any Omnivore SKU's that are _FBA will maintain that flag in relation to how the inventory is updated.  
  5. By default all Omnivore listings are FBM keeping the original SKU that we import into Omnivore.  
  6. Do not change or swap the FBM (original) or _FBA SKU manually or directly on Amazon, this will cause issues with inventory.


FBA Orders


There is a setting in Omnivore which you can enable under Settings - Amazon Australia - General so that your FBA orders are shown in Omnivore. 

Any orders that are from products listed as FBA are imported into Omnivore but we DO NOT send them to your ecommerce platform. They are shown in Omnivore so you can get a full view of all your Amazon Australia sales.

This is an example of an Amazon FBA Order that we have imported.  Note, it does not have an order ID for Shopify because it will not be sent to Shopify.