TABLE OF CONTENTS


Overview

When marking an order as shipped, Kogan requires a valid carrier code in a specific format. For example, if you ship using Australia Post, Kogan expects the carrier code AUP.


If the carrier code is missing or incorrect, Kogan will not accept the shipment update and the order will remain unshipped in the marketplace.


This article explains:

  • Which carrier codes Omnivore automatically sends to Kogan

  • Why orders may fail to mark as shipped

  • What to do if your carrier is missing or rejected


If your carrier name does not match what Kogan expects, you may need to set up a carrier mapping rule.


Carrier Codes

You can view Kogan’s full list of supported carrier codes here. 


Omnivore automatically sends the correct carrier code for the following carriers: 


  • Allied Express

  • Aramex

  • Aramex NZ

  • Australia Post

  • Blue Star Logistics

  • Border Express

  • Couriers Please

  • DAI

  • DHL

  • Direct Freight Express

  • FedEx

  • Fastway

  • GoSweetSpot

  • Hunter Express

  • Kings Transport

  • Megasave

  • New Zealand Post

  • Northline

  • Sendle

  • Shippit

  • StarTrack

  • Team Global Express

  • TNT Express

  • Toll IPEC

  • UPS

  • XL Express

  • YunExpress


Note: While we keep this list up to date, carrier support can change. If your carrier is not listed, please check Kogan’s carrier list and contact our Support Team.


When a Carrier Cannot Be Mapped

If Omnivore cannot map the carrier name sent from your eCommerce platform to a Kogan-supported carrier code, Omnivore will send NA (Not Applicable) to Kogan. Kogan only accepts NA in limited circumstances.


If you do not use tracking or cannot provide a carrier, you must request approval from your Kogan Account Manager.


Carrier Code Missing or Invalid

If a carrier code is missing, the order will not be marked as shipped in Kogan. You will see a Failed to mark as shipped status and a related error message in Omnivore, shown in the Order History Notes on the order page e.g.

  • Order error: Cannot automatically resynch order state for Retailer XXX order XXXXX, retailer state=complete - marketplace state=pending-retailer-confirmation MANUAL INTERVENTION REQUIRED, further info: Invalid carrier code, please refer to the list on the page https://koganmarketplace.zendesk.com/hc/en-us/articles/900005468863-Supported-Carrier-Codes or contact your account manager
  • Order Status: Failed to Mark as Shipped in Marketplace
  • Invalid carrier code, please refer to the list on the page https://cases.kogansellers.com/s/article/Supported-Carrier-Codes or contact your account manager


What You Need to Do

  1. Always select a carrier when marking an order as shipped in your eCommerce platform.

  2. If no carrier is provided, the order may fail to update in Kogan.

  3. Check the Order History Notes in Omnivore for carrier-related errors.

  4. If you see an error:

    • Kogan may not support the carrier, or

    • The carrier may need to be mapped in Omnivore, or

    • There may be an issue with the data being sent

  5. Review and follow the steps in How To Map Website Shipping Carriers To Marketplace Carrier Codes to set up or correct the carrier mapping.

  6. If you cannot provide a carrier at all, contact your Kogan Account Manager to request an exemption (approved case by case).