TABLE OF CONTENTS
Overview
When adding or updating listings on Kogan you may occasionally see listing errors or warnings sent back from Kogan.
This FAQ offers a table below with the most common errors/warning messages from Kogan, and what you can do to resolve them to ensure any affected product(s) are listed successfully on Kogan.
Error Message | Suggested Solution Chart
ERROR MESSAGE | SUGGESTED SOLUTION |
| update error: Product with SKU UOG-0050-005 not found | Click 'Upload to Kogan' from the Dashboard to resolve this error. If it persists, contact support. |
| product_description: Sensitive keyword(s) detected: vibrator. Consider listing this item to sensitive category. | If the product does not belong in a sensitive category please edit your description to remove or change the "sensitive" word in the error message that is blocking the item from listing. |
| creation error: Unable to process image with url: | Image names that form part of a URL must contain only a special subset of characters: the familiar alphanumeric symbols and standard characters like - _ ~ Unsafe characters can include blank/empty space and " é < > # % | % { } \ ^ . ` , etc. If your image name on your website contains any unsafe characters or spaces, please rename and upload this to your website. When this has been done please go to the Omnivore Dashboard and hit the "Import from ****" button. |
| category: Category ****************** does not exist | This error is usually when Kogan has made changes to their categories. Please contact support |
| sku: A product with this sku already exists | You will see this error whenever you add new products (either in the setup stage or later). Please go to your Dashboard and hit "Upload to Kogan". This error should resolve after the second upload to Kogan for each product, but if it persists contact support with specific product examples. |
| product_sku: Enter a valid 'sku' which does not contain commas | Kogan cannot accept a comma in a SKU. Please fix the sku data on your website. |
| product_sku: Ensure this field has no more than 45 characters | Kogan cannot accept skus that have more than 45 characters. Please fix the sku data on your website. |
| Invalid handling days 0 | Kogan cannot accept zero handling days in the Shipping settings. Check Omnivore-Settings-Kogan-Shipping and adjust the handling days to be >0 |
Failed to build Kogan update, reason: Cannot invoke method getExtraAttributes() on null object | This Kogan validation warning and error message can sometimes occur if the structure of the product has changed e.g. the product was a single variant then became a multi-variant OR vice versa. Most marketplaces do not handle product structure changes very well. We can delete the product data for you and attempt to update the product to Kogan again, to do this you will need to contact our Support Team by raising a ticket. |
Kogan validation error: creation error: Costs not provided for any approved currencies | This error points to a potential issue with shipping on Kogan. It can mean that the shipping policy does not exist for the relevant country which is Kogan AU or Kogan NZ. Check the shipping policies are present for either AU or NZ or if you are selling on both check there is a shipping policy for both. It can also mean an issue with the Shipping Policy Name if the Policy names are duplicated. Example: you have 5 policies and the policy names all have the words 'Local Freight' in the name this can disrupt how Kogan receives product updates as shipping policy names must be unique and this is part of the feed / offer validation. Secondary importance if the shipping policies are using product groups. The solution is to have ALL shipping policy names unique. This then allows the products to find the correct shipping name and sit in the right group. The result - offer is created and sent through properly to Kogan. Please check your shipping policy names, make sure they are all unique, edit them in Omnivore if needed and the hit Upload to Kogan. |
Failed to build Kogan update reason: The entity ******* was reference but not declared. | This can mean that your product title has a special character in it that Kogan will not accept. Check your title for Kogan for special characters and if necessary you can edit your product titles by following this FAQ. |
creation error: Reached maximum number of SKUs allowed, cannot create new products | This error is coming from Kogan; we do see this error when Kogan allows retailers to list a certain number of products and then will review them at a later date. We have no input into this, but we can suggest you reach out to Kogan Support directly and they can assist. When you do reach out be sure to provide them with your account ID and some product examples. |