TABLE OF CONTENTS
Overview
In this FAQ you'll learn about the Trade Me/Omnivore order lifecycle and the updating process.
The Lifecycle of an Order in Traderunner
Omnivore checks Trade Me for orders every 10 minutes. Once an order has been made on Trade Me, Omnivore imports the order and sends it through to your ecommerce store for you to fulfil.
Omnivore then checks your ecommerce store every 2 hours for a change in order status. Once the order is marked as shipped and a tracking code and carrier is provided in your ecommerce system, Trade Me will be updated and the order will appear as shipped in Trade Runner with the Carrier and Tracking Code.
Omnivore then sends the Carrier and Tracking Code to Traderunner.
As the seller, in the Sold items page on Trade Me, the Trade Me shipped status for orders won't be marked as shipped. Trade and Omnivore does not update this. If they are marked as shipped in your ecommerce store and Omnivore, then the item is considered shipped.
However, if tracking information is provided it will be added here. Further, if the courier is Fast way or Courier Post and the tracking number is valid, then the tracking will be updated in the Sold items view on Traderunner and it is hyperlinked to the Courier.
In the 'Items I won' section on Trade Me the buyer will see see the tracking reference provided. If the courier is Fast Way or Courier Post the status of the delivery is shown to the buyer. For other couriers in NZ, Australia Post, DHL and other main providers there is a link to the tracking page.