Omnivore Support

If you see this error on your eBayLink / Omnivore Dashboard, you need to click through to the specific product(s) in eBayLink / Omnivore to view the full error message from eBay. This should help you identify the problematic words or terms or specific issue.

There are many potential reasons for this error, often requiring trial and error to resolve. Common reasons include:

Improper / Prohibited eBay Words or Terms in Your Listing

The error indicates that something in the product title or description is not allowed or violates eBay policies.

These problematic terms could be singular or a combination, and can be located in the listing title, description, payment instructions, shipping instructions, or return policy.

Unfortunately, identifying these terms may require changing the title or description through trial and error until the product lists successfully.

Here are examples of text known to cause the error:

• Ivory  
• like new (use 'slightly used' instead)  
• "from Burma"  
• money order  
• cheque, check  
• cash  
• afterpay  
• soiled  
• mint condition  
• vintage  
• copy  
• reproduction  
• insurance
• Onesie (this is a trademarked word)
• coronavirus / covid-19
• Velcro (this is a trademarked word)
• contact us

Use of an email address and / or '@' anywhere in your listing

eBay prohibits including contact details, such as email addresses, in your listings or within payment, shipping, or return policies. Ensure that your email address and any '@' symbols are not present anywhere in your listing.

Incorrect 'Category' assignment

Ensure that the product you're trying to list is mapped to the correct eBay category. Assigning products to the wrong category can cause listing errors.

Listing in a category that requires pre-approval

Certain categories, such as liquor and pharmacy medicines, require pre-approval from eBay before you can list products. If this applies to the product(s) you're trying to list, you will see an error message. When you click through to the product, it will indicate that pre-approval is necessary.

The product you are listing contains a prohibited ingredient or is subject to a recall notice

If the product you're trying to list contains an ingredient prohibited by eBay or is subject to a recall notice, you will see an error message. When you click through to the product, it will indicate that the item is prohibited and should not be relisted.

You should block the product in eBayLink/Omnivore. Do not attempt to relist it, as doing so can lead to defects on your account and potential restrictions from eBay.